Legal · draft for counsel review
Cancellation and Refund Policy
The proposed policy below remains inactive while Stripe is in test mode.
Cancel anytime
Monthly subscriptions may be cancelled through the Stripe billing portal. Cancellation stops future renewals and paid access ordinarily remains available until the end of the current billing period.
Refund requests
Except where required by applicable law, fees already charged are normally non-refundable and partial-month credits are not normally provided. We may consider a request for duplicate charges, technical inability to access the paid service, or other exceptional circumstances if submitted promptly with relevant details.
Plan changes
The checkout and billing portal must show the effective timing and any proration before a customer confirms a plan change. No live plan change should be enabled until this behaviour has been tested and approved.
How to request help
Contact the approved billing-support email within 14 days of the relevant charge. Include the account email, invoice reference and reason, but never send full payment-card details.