Cancellation and Refund Policy

This policy explains cancellation, plan changes and refund requests for paid GetExportFlow subscriptions.

Cancel anytime

Monthly subscriptions may be cancelled through the secure Stripe customer portal. Cancellation stops future renewals and paid access ordinarily remains available until the end of the current billing period.

Refund requests

Except where required by applicable law, fees already charged are normally non-refundable and partial-month credits are not normally provided. We may consider requests involving duplicate charges, technical inability to access the paid service, or other exceptional circumstances.

Plan changes

Upgrades take effect immediately. Before confirmation, Stripe shows any credit for the unused portion of the current plan and the charge for the upgraded plan; the customer pays only the resulting net amount, plus any applicable tax. Downgrades take effect at the end of the current billing period, so the current plan remains available until then and no partial-period refund is issued. Stripe shows the effective date and final amount before a customer confirms a change.

How to request help

Email billing@getexportflow.com within 14 days of the relevant charge. Include the account email, invoice reference and reason, but never send full payment-card details.